FAQ
WHERE ARE TAN PHYSICS PRODUCTS MADE?
All of our products are proudly formulated and produced in the USA, with manufacturing facilities in New Jersey and Florida. Every batch is carefully tested to ensure the highest quality and safety standards.
WHAT IS YOUR RETURN POLICY?
We stand behind every order with a 90-day money-back guarantee. If you’re not 100% satisfied with your glow, simply mail the products back to us at:
USA: Tan Physics, 701 12th Street, Carlstadt, New Jersey 07072
When returning any products, please include your full name and order number on the outside of the package. Your order number can be found on your packing slip or in the order confirmation email we sent to you. Please ensure this information matches the credentials used when placing your order—this helps us quickly associate the returned product with the correct account.
As soon as we receive your return, we’ll process your refund right away. Refunds will always go back to the original form of payment. Please note: depending on your bank, it may take 7–10 business days for the refund to reflect on your statement.
Customers are responsible for the cost of return shipping.
CAN I PURCHASE TAN PHYSICS PRODUCTS IN RETAIL STORES?
Currently, Tan Physics is available online only—direct from us to you. This ensures you always receive fresh product, the best price, and access to exclusive online-only offers. Be sure to subscribe to our emails for VIP discounts, seasonal promotions, and updates on future availability
WHERE DO YOUR PRODUCTS SHIP FROM?
We proudly ship daily from our US fulfillment center in New Jersey. Orders are processed quickly so you can start enjoying your glow as soon as possible
WHEN IS MY ORDER ARRIVING?
All shipments are fully tracked. On the next business day after your purchase, you’ll receive an email with your tracking information. If you don’t see it in your inbox, be sure to check your spam or promotions folder.
WHICH SELF-TANNER SHADE SHOULD I ORDER?
Great news—Tan Physics True Color works for all skin tones. Our formula was engineered to adapt naturally to your unique undertones, so you never look orange, streaky, or “off.” No guessing, no shade-matching needed.
HOW DO YOU APPLY TRUE COLOR?
Application comes down to personal preference, but for the most flawless finish we recommend:
- Prep your skin with Perfect Balance Exfoliant the day before.
- Apply True Color using our Pro Glow Mitt or Brush for an even, streak-free tan.
- Allow the formula to dry before getting dressed.
Most customers love the mitt for all-over application, and the brush for blending around ankles, knees, and wrists.
WHAT ARE THE INGREDIENTS IN TAN PHYSICS PRODUCTS?
- True Color Tanner → Sugar-based DHA + peptides + botanicals for a natural, even glow.
- Perfect Balance Exfoliant → Gentle fruit acids + natural scrubs to smooth and prep.
- Glow Extender Lotion → Lightweight hydrators + antioxidants to lock in your tan.
- Pro Tools → Designed for clean, even application.
HOW LONG DOES A BOTTLE OF TRUE COLOR LAST?
It depends on your routine. Most customers report that one bottle lasts 4–6 full-body applications. Since the formula is concentrated, a little goes a long way—giving you weeks of natural, lasting glow.
DO YOU GIVE SAMPLES?
Unfortunately, due to the high cost of shipping and packaging, we do not offer samples. However, we do provide a full 90-day money-back guarantee. If for any reason you’re not satisfied, you can return your order for a complete refund (customers are responsible for return shipping).
WILL TAN PHYSICS CLOG MY PORES OR MAKE ME BREAK OUT?
No. Tan Physics True Color is non-comedogenic and formulated with lightweight, skin-loving ingredients like aloe vera and argan oil. These hydrate and protect without clogging pores — making it suitable even for sensitive or breakout-prone skin.
WHAT IF I ORDERED THE WRONG PRODUCT?
No worries—our Customer Happiness team is here to help. Simply email support@tanphysics.com and we’ll quickly assist with exchanges or returns. And remember: you’re always covered by our 90-day money-back guarantee.
DOES TRUE COLOR COVER SCARS, AGE SPOTS, OR UNEVEN TONE?
Yes. While it’s not a concealer, the natural color in True Color can help blur the appearance of scars, sun damage, veins, and uneven tones. Combined with hydrating and anti-aging ingredients, your skin looks smoother, healthier, and more radiant.
HOW LONG DOES SHIPPING TAKE?
We ship daily from our New Jersey fulfillment center. Most US orders arrive within 2–5 business days. Once your order ships, you’ll receive a tracking number via email. (Be sure to check your spam or promotions folder if you don’t see it.)
DO YOU TEST ON ANIMALS?
Absolutely not. Tan Physics is proudly cruelty-free.
HOW LONG DOES A TAN LAST?
Most customers report their tan lasts 5–7 days before fading gradually and evenly. Using the Perfect Balance Exfoliant before application and the Glow Extender Lotion afterward can help extend your glow even longer.
WILL TRUE COLOR WORK FOR MY SKIN TYPE (SENSITIVE, OILY, OR DRY)?
Yes. Our formula was designed to work with all skin types. Sensitive skin users appreciate its gentle, non-toxic ingredients, while those with oily or dry skin love its balanced, hydrating finish.